P-RMA Service Descriptions v1.Voger security camera troubleshooting. For details please refer to product registration FAQ at Service exclusions: This service does not cover parts which have failed due to abuse, accidents, neglect or improper use. Register the replacement unit at to transfer contract entitlement to the new serial number. Allow engineer to leave site with the defective parts. Maintain adult (18 years or older) presence throughout service activity. 5 build 0268, and the aim is to download Firmware 6. Restore of the unit configuration parameters and configuration file as soon as replacement unit is available. Intrinium and Fortinet both recommend being one fully patched major release (MR) behind the latest build and recommend not upgrading to that branch until there are at least four to five patches. locations anywhere Router service password-encryption Fortinet 802 3 MB).
Provide the Unisys engineer with the firmware image file and/or IP address. actual AP itself Cisco ACI Guide 1SE Download for admins Once logged in. Allow engineer access to system and adequate workspace within 10 minutes of arrival. Backup all files such as configuration and certificates prior to service activity. Customer responsibility: Sign for delivery of parts. Engineer will leave site with the defective parts. Engineer will remain on-site until the customer is able to access the unit to restore configuration files. Engineer will exchange defective hardware with the replacement part, and will restore firmware and IP address. Service provided: Delivery of replacement part to named contact on-site. The customer will be asked to confirm the site address, and provide the name and telephone of the contact person who will be available on-site during the intervention. An RMA will be created and the delivery scheduled. Fortinet support will ask basic troubleshooting questions in order to confirm the hardware failure. Service activation: This service is activated by placing a telephone call to the Fortinet support centre. Note that chassis elements such as power supplies and fans are not currently covered by the service. This may be an entire unit, a single blade within a chassis (FortiGate 5020, 50), a chassis, or a module. Parts covered: This service extends to the part corresponding to the serial number of the part registered on the support contract. 4 hour OSE Service description: This service provides parts delivered and on-site arrival of an engineer, 24 hours-a-day, 7 days-a-week, within 4 hours of RMA verification and approval by Fortinet support.
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